---
title: "Visitor Management - Tenant Reception Actions"
canonical: "https://help.getequiem.com/space/CS/1811775489/Visitor%20Management%20-%20Tenant%20Reception%20Actions"
format: markdown
---
**Contents:**

> Macro (toc)

# Release Details

**Platform**: EQ1

**Product:** Visitor Management

**Release Date**: Friday 13th June 2025.

**Summary:** Enable Property Managers (PMs) to disable tenant level receptionist actions and walk-in visitor creation.

## Overview

We’re introducing Tenant Reception level restrictions against check-in/check-out actions. This release allows Property Managers (PMs) to disable tenant level receptionist actions and walk-in visitor creation. This ensures better alignment with building-level visitor management policies and reduces conflicts in visitor handling.

**What’s New?**

- Enable flexible configuration options for visitor management control at the building level against tenant receptions.
- Prevent walk-ins from being created by tenant receptionists, leaving this exclusively to be available for the building receptions.
- Limit the management of configuring the tenant reception level actions to Property Managers.
- Update the UI to reflect visitor statuses, replacing the actions when tenant reception limits are applied for their company's receptionists.

> ℹ️ Tenant Receptionist Actions will be enabled by default.
> ℹ️ 
> ℹ️ Disabling this toggle prevents tenant receptionists from checking in visitors or creating walk-ins. All actions must then be handled by the building reception team.

### How to set tenant reception limitations

1. Access Tenant Reception Settings
  1. Log in to Equiem One as a Property Manager.
  2. Navigate to Settings > Visitor Management > Tenant Receptions.
  3. Select the relevant tenant reception to configure.
2. Toggle "Enable Reception Actions"
  1. ON (Default): Tenant Receptionists can perform check-ins and create walk-ins.
  2. OFF: Tenant Receptionists **cannot** perform check-ins or create walk-ins.

![image-20250612-131437.png](media://9135e7e9-9986-4047-b23c-af5f23c9deaf)

3. Observe Changes in Reception View
  1. When disabled, tenant receptionists will see:
    1. Visitor statuses (Pre-Booked, Checked In, Checked Out) but cannot modify them.
    2. No action buttons for check-ins or walk-ins.

![image-20250612-131145.png](media://f7334afd-5995-4ee3-bdc9-4ad651fee821)

![image-20250612-131701.png](media://08eb8c00-523d-4166-944f-35fb59fcbb5e)

> ℹ️ Only users added as a receptionist against a Building Reception have full control of processing visitors.

## FAQ

| **Question** | **Answer** |
| --- | --- |
| Who can configure this within the Visitor Management settings? | ✅ Property Managers<br>❌ Building Receptionists (cannot modify settings)<br>❌ Tenant Receptionists (cannot modify settings) |
| What impact does this have on Tenant Receptionists? | When the Reception Actions checkbox is disabled, Tenant Receptionists **can still view** visitor lists but **cannot**:<br>- Check in/out visitors.
- Create walk-ins.<br>Visitor statuses appear as **read-only statuses** (Pre-Booked, Checked In, Checked Out). |
| Can Workplace Managers or Tenant Receptionists override this setting? | No, only PMs have access to the configuration of this within the Visitor Management settings. |
| Can I apply this setting to multiple tenant receptions at once? | No, each tenant reception must be configured individually. |