---
title: "Visitor Management - Revoke Access Pass"
canonical: "https://help.getequiem.com/space/CS/1811709953/Visitor%20Management%20-%20Revoke%20Access%20Pass"
format: markdown
---
**Contents:**

> Macro (toc)

# Release Details

**Platform**: EQ1

**Product:** Visitor Management

**Release Date**: 10 June 2025

**Summary: **Ability to revoke access passes for visitors directly from the reception view to force a pass being removed from an integrated access control system.

## Overview

We’re thrilled to announce Equiem’s Visitor Management System now includes a Revoke Access Pass feature, giving Property Managers and Building Receptionists the ability to immediately revoke visitor access passes directly from Reception View. This enhancement strengthens security, improves compliance tracking, and streamlines access management.

**What’s New?**

- **Enhanced Security** – Instantly revoke access for visitors who no longer require entry (e.g. canceled appointments, security concerns).
- **Audit Trail** – For compliance, all revocations are logged with timestamp, user details, and reason.
- **Operational Efficiency** – Front of house staff can manage access in real time without external system dependencies.
- **Transparency** – Revocation reasons are visible via tooltips, ensuring quick context for reception teams.


> ℹ️ Only **Property Managers **who have been added to a building reception,** **and** Building Receptionists,** can **“Revoke Access Passes”**

### How to Revoke an Access Pass

1. Navigate to Reception View
  1. Log in to Equiem One and select Reception View.
  2. Locate the visitor whose access pass needs revocation.
2. Revoke the Pass
  1. Click the "⋮" (More Actions) menu next to the visitor’s name.
  2. Select "Revoke Access Pass" (only visible if an ACS code has been issued).
  3. Enter a mandatory reason (max 50 characters) and confirm.
3. Viewing Revoked Passes
  1. A revocation icon will appear next to the visitor’s name.
  2. Hover over the icon to see the revocation reason in a tooltip.
  3. The action is logged in the Activity History with:
    - Timestamp
    - User who performed the action

## FAQ

| **Question** | **Answer** |
| --- | --- |
| Why don’t I see the "Revoke Access Pass" option? | Ensure you are a Property Manager or Building Receptionist and that the visitor has an active ACS pass. Tenant Receptionists and Workplace Managers cannot revoke passes. |
| Can I undo a revocation? | No, once revoked, a new pass must be generated if the visitor requires access again. |
| Where can I see revoked passes? | An icon appears next to the visitor’s name in Reception View. Hover to see the reason. |
| Is the revocation reason visible to all users? | No, only Property Managers and Building Receptionists can see the reason. Tenant Receptionists see only the icon. |
| Does this affect reporting? | No - Although a new activity is reflected against the the Activity History for audit purposes. |